The Challenge

Prior to engaging Griffin House, the SLT team did not have a clear understanding, training or action plan to tackle the legislative changes under the GDPR.

While the potential financial cost was unknown, the potential organisational risk of a breach or fine by not addressing the GDPR was a significant ongoing concern and was therefore a priority to address. As an award-winning trusted operator, they were not prepared to compromise on their positive reputation.

GDPR workshop being delivered

The Solution

The SLT team were invited to a breakfast briefing in Birmingham at which Griffin House were training. The purpose of the session was to understand the impact of the GDPR and how organisations needed to take positive action.

Having been impressed with the overall knowledge, experience and practical approach being given, they decided to engage the Griffin House team further who have since provided:

  • Training to managers and staff
  • Awareness workshops
  • External audits
  • Ongoing consultancy and guidance

The Outcome

The overall risk reduction to SLT has been significant since engaging Griffin House. Although it’s difficult to identify tangible costs, the potential costs in breach or fines could have potentially amounted to many thousands of pounds, depending on the nature.

The partnership work with Griffin House has helped them to transform their approach and management of personal information and address the GDPR head on.

They are confident knowing they can pick up the phone and email a trusted contact at Griffin House for practical and tailored advice and guidance, rather than being referred to the ICO website. Equipped with industry and organisational knowledge of SLT, Griffin House is there to resolve any issues as they arise with real examples and tools that SLT can adapt and implement.

Thanks to Griffin House we now have greater knowledge, experience and confidence to tackle matters and have an action plan to manage progress.

We consider the Griffin House team as an extension of our business and managers have greater confidence in supporting their staff teams in protecting and processing personal and sensitive information.

We have and would not hesitate to refer other organisations to use Griffin House and in fact we have already shared our experience with Community Leisure UK, representing all the UK leisure trust sector, as an example of best practice.

Mark Wildman, Business & Commercial Manager

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